Roseann DiBenedetto
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Requiring MFA for an app is pointless when the IMEI and other digital tokens (like biometrics) are used for authentication. What is the point of having the app when it is no longer a shortcut? Additionally, all 3 (e-mail, SMS, and phone call) are required for initial setup. What about people who are hard of hearing? There is no way to bypass the phone call option and no phone call alternative. This is prohibits those with disabilities from using this app.
32 people found this review helpful
Debanjan Dey
It's ridiculous to have compulsory multi-factor authentication AFTER biometric login on this app. The app isn't selling any new services, just enabling you to pay your own utility bill. A scammer has ZERO reason to take over your fingerprint - to pay your bill for you. That aside, at least bill payment is convenient and you can save multiple payments methods.
15 people found this review helpful
Anthony Veltre
When I first installed the app worked great. Then after the updates it stopped working like it did before. When I sign into my account it tells me my username and password are wrong, then wants me to verify both by a code they send to your email or text. And when I put the code in it still doesn't work. They should've left it alone, it worked perfectly. I could pay my bill on time without any problems. Unlike now. If it ain't broke, don't fix it!
28 people found this review helpful