We weathered these storms together

Over the past two weeks, our region was hit with three consecutive weather events—each causing significant damage to our electricity network and leaving thousands of you, our customers, without power.

The work required to repair the network and restore power was labor-intensive and time consuming.  And we realize how disruptive these outages were for you.

It tested our patience. And we know it tested yours.

As we reflect on this challenging time, we also feel incredibly grateful for the outstanding efforts of so many in our communities, including:

• The emergency responders and municipal officials who worked tirelessly to ensure the safety of the communities they serve and who were also so instrumental in the coordination and prioritization of our response efforts; and
• The many volunteers who helped provide a warm place to go or food, water, and supplies to those who most needed assistance.

It would be impossible to thank all of these emergency responders individually.  So, in their honor, National Grid has donated $100,000 to the American Red Cross to support disaster relief efforts in Massachusetts and Rhode Island.

Finally, we are proud of the efforts of our crews and the hundreds of contractors who traveled from near and far to assist in our restoration efforts.  These men and women are incredibly motivated to serve you. And the countless expressions of thanks they received from so many of our customers—who took the time to display homemade signs, offer them coffee or just share a wave and a smile—gave them the boost they needed to get the job done. Thank you for that.

Rest assured, our work doesn't end here. We'll continue to refine our planning and response as we remain ready for whatever else Mother Nature throws our way.  In the meantime, we thank you for weathering these storms with us.