3.2
330 reviews
50K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

With the DLC mobile app, you can securely access your account, make a payment, or view and report outages in your area - all from the convenience of your mobile device!

• Easily schedule payments, make same-day payments through debit/credit card, manage e-Bill, AutoPay, or Budget Billing.
• View a map of outages in your area, or report an outage at the touch of a button.
• Track your usage to stay up-to-date on your energy consumption.
• Sign up for My Alerts and choose what communications and reminders you would like to receive and how you would like to receive them (voice, text, or email).
Updated on
Mar 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and App info and performance
This app may collect these data types
Personal info, Financial info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.2
324 reviews
M. Robert Marks
December 25, 2021
I wish I could choose which account I see first on startup, and have that choice be persistent for subsequent startups. There also seems to be a minor error that, when I chose an account and then navigate through a few menus then press 'back' the app will revert back to a different account - not the same account I chose and was attempting to modify. But, otherwise great app! A bit slow at times, but I've been able to get the information I need, and perform service request functions efficiently.
13 people found this review helpful
Did you find this helpful?
Duquesne Light Co
December 27, 2021
Thank you for your positive rating and we appreciate your feedback. We would like to investigate the issue you are experiencing on the app. Can you please send us an email at mobileapp@duqlight.com with your account number and username?
Liem Phan
February 2, 2022
This app is absolute garbage. For something as simple as paying a bill online you have to climb some obstacles. Accidentally mistyped a number at any point? Well you can't simply backspace without clearing the entire section. For some reason you have to hit space twice sometimes. I tried paying a bill and at the very end, accidentally hit terms and services and when I backed out it sent me back to the log-in. I'm literally trying to hand you money, DLC, and you're making it infuriating.
24 people found this review helpful
Did you find this helpful?
Duquesne Light Co
February 2, 2022
We apologize for the inconvenience you are experiencing. Can you send us a message using the app feedback form under the More tab so we can investigate? Thank you!
Cooper Lorsung
August 9, 2021
I have tried multiple times to transfer an account so I can begin paying. I am days away from a shutoff notice. I entered all of my information into the app and never received a confirmation email. I cannot transfer my account through the app despite what the automated message says when I call. I have been hung up on multiple times after waiting on hold and waiting for a call back. I have never once spoken to a human being. I paid my bill as soon as possible after my landlord had to bill me.
10 people found this review helpful
Did you find this helpful?
Duquesne Light Co
August 10, 2021
Hi Cooper, we apologize for the inconvenience, we would like to help get this resolved for you. We will make sure someone contacts you shortly.

What's new

Version 3.0 – Includes ability to report an outage without logging into your account, enhancements to the “Account” tab and technical updates to improve the customer experience.