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Your Safety Comes First
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Customer service updates.
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With so much uncertain at this time, one thing you don’t have to worry about is whether Con Edison will respond to emergencies. We will.
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We are not expecting any service interruptions because of the coronavirus outbreak.
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But we are making operational changes to protect you and our workforce. We will only do work that requires us to enter your home or building for:
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Emergencies.
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Safety-related inspections.
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Upon your request for critical issues, including turning on service.
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Please note these other changes to our operations:
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Financial Help
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Please know you won’t lose your power now because you’re having trouble making payments.
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How we’re trying to help:
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Your service will not be shut off for non-payment.
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Waiving new late-payment fees.
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No fees for making payments with credit cards or debit cards.
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Most customers can arrange for payment extensions and greements online through My Account.
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Find more payment help.
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If you have an emergency, call 911 or us at 1‑800‑75‑CONED (1‑800‑752‑6633).
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Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1‑800‑75‑CONED (1‑800‑752‑6633).
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We’re here to keep New York safe and your energy reliable.
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Manage your account on the go. Download the Con Edison app.
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This service email gives you updates and information about your relationship with Con Edison.
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Privacy Policy:
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This e-mail was sent by Con Edison of New York. To view our privacy policy, please click here.
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© 2020 Con Edison
Con Edison – 4 Irving Place – New York, NY 10003 – 1‑800‑75‑CONED
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